Chatbot-building platform before the LLMs

""The launched speech recognition software now has thousands of users, which is attributed to 10Clouds’ work. Their expertise, creativity, discipline, and efficiency have led to more projects."" — Xuchen Yao, Co-Founder of ChatFlow

How to craft human-like bot conversations when the LLMs are not around yet? How to make customers love your product's internal messaging app without disrupting their conversations?

Our objective was clear – to develop a solution that could enable any company to create conversational bots that mirrored how humans naturally design dialogues.

Confronted with the dual challenge of ensuring scalability and creating an intuitive user interface, 10Clouds was poised to tackle these demands head-on, thereby ensuring that ChatFlow's foundation was a step forward in universal chatbot adoption. To make the bot-making process as low-code a task as possible for the clients, we provided a whiteboard intefrace, where blocks of the conversational flow could be sequenced.

Initially, 10Clouds were hired for two different projects: speech recognition and natural language processing.

""Together, we completed two small projects and continued working on two bigger ones. Initially, we would write the core artificial intelligence algorithms and leave the rest to 10Clouds. They helped us with UX/UI design, code development, continuous integration and deployment, launching, and maintenance. We also determined the best developers and stack, wrote user stories, ran sprints, and measured productivity."" — Xuchen Yao, Co-Founder of ChatFlow

All of the solutions had to be hosted on AWS and be reliable, intuitive, and easy to maintain.

ChatFlow saw a deployment that had attracted thousands of end-users, indicating the platform’s ease of use and robustness. The simplicity of design and power of functionality became a winning combination, allowing ChatFlow to evolve into a tool where the design dictated functionality, and algorithms served the flow, not the other way around.

Chatflow's remarkable journey from a nascent AI idea to a sought-after conversational design platform culminated in its acquisition by Baidu, marking not only a successful exit but a landmark validation of 10Clouds' ability to engineer market-transforming products.

Our engagement symbolized a synergy that transcended traditional client-service provider dynamics and ventured into the realm of shared growth and learning experiences. This only fueled the expansion of the partnership into more advanced and challenging projects, with 10Clouds continuing to be KITT.AI's partner in forging technological breakthroughs.